Their customer service has been outstanding! They always get back to me quickly when I have questions or need clarification of how something will be done for my project. Not much that i dislike about lagrants other than they sometimes tend to charge too many hours doing little work which makes their rate seem high - but we also do not bill them at our usual hourly rates so this may just be what it costs us as well. We are using their help designing some video content for different types of campaigns across multiple platforms including social media like Instagram & Facebook etc..