The headphones wouldn't sync up with the laptop at first since they were mistaken for a headset. They flat-out refused. I contacted the site's help desk, where I learned that my issue was, in fact, quite widespread. Finally, the issue has been resolved in many situations after Bose upgraded the firmware for the headphones. Although it was of no use, I was eventually successful in getting everything to function as intended. Here's what I did (maybe it'll assist you): First, plug the headphones into the PC (but don't close the case; instead, leave them charging). Download the firmware updater from Bose product support (search for Bose system update center). You can upgrade the firmware on your computer by installing this software. Even though I had already updated my headphones using the app, a newer version was available. Step 3: Take the headphones out of their case and switch them on; the right earbud will tell you that it is searching for a device to connect to, and long pressing the left earbud's button will do the same. Do not use the computer's Bluetooth settings to pair headphones. Select Add Device from the Menu > Control Panel > Devices and Printers. In addition, my computer recognized these headphones and gave them the proper headphone designation. Click "connect" afterward, and I had perfect connectivity. Three months in, you'll notice that every time you connect to a computer, you'll need to go through this process again. After shutting off the headphones, the computer will begin to recognize them as a headset (meaning that just the right earpiece will function). Therefore, after erasing the headphones from the list of devices, steps 3–4 must be carried out once more.
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