Review on Home Essentials & Beyond 16-Piece Drinking Glasses Set - 8 Highball Glasses (17 oz.) & 8 Rocks Glass Cups (13 oz.) - Perfect for Water, Juice, and Cocktails by James Crofton

glasses arrived broken. The inner glasses case was taped closed at some point. The tape was torn and damaged upon delivery and the glasses were broken inside. Returning it was painful as you had to get approval from a Revain customer service representative rather than using an automated system. When I finally got to the representative they scheduled UPS delivery and delivered a new set the next day which was much appreciated. The second set was fine. UPDATE: The seller contacted me to offer a partial refund, so I've upped the ante from 3 stars to 4 stars. The seller states that the boxes are sealed with tape before shipping, so an intact tape is fine.