Review on FalconGear Waterproof Universal Adjustable Lanyard by Louis Mechtak

Bought this phone case to take the Samsung Galaxy Note 20 Ultra on kayak trips.The design is excellent.But one of the velcro straps securing the rolled up top comes off before the cover even been used (the top one in the picture). I think it comes off immediately when the case is closed and opened 3-4 times. I've emailed the seller but got no response from them. Also tried to contact the support Using Revain's chat (with allegedly live agents) - but with less success - a chat window conversation in comedy show tapings.