It's easy to use, accessible from anywhere at any time through out my day in many different ways! I love how it is so customizable for each department/employee and their specific needs as well!! This has been such an amazing tool during COVID-19 with our whole team remote working together across all departments around the country (we're thousands of miles apart).
We've had some issues but we can always reach support whenever needed which was great last summer when everyone started having computer problems or slow internet speeds that only got worst throughout July & August due to hurricanes along Florida coast causing power surges etc., this helped us get back up again quickly by just logging into one place where you could do everything remotely instead doing multiple things locally then switching between them once logged off at home. Not much dislike about anything yet. However being able solve small business IT related questions like "how does email forward", "what are IP ranges".