I like how easy it was for me as well as my staff members to use this software. It also has many features which are very helpful in our day-to-day operations of running our business (elevator repair). The only thing about digitiicket i dislike would be its price when compared with other products out there such as Quickbooks or Sage 50/70 etc. But all things considered, we have found no faults thus far! We do not know yet if any will arise but so far everything seems great. The benefits include ease of access for customers who come into our office since they can now purchase their tickets online rather than having them printed off at home by us.