I bought two of these. One arrived completely broken and cracked. Repackaged and sent back for exchange. I just had to wrap it up and the carrier picked it up from my porch so it could be returned without my presence. Very easy and convenient. I liked the top loading feature and you can easily see your pet through the top so you don't have to bend down every time you want to see or talk to your pet. The quality is not very good. The plastic is thin and not durable. This kennel doesn't take shock so I don't think you can count on it in an emergency like an evacuation when things can get hectic. I've decided to keep it because I like the upload feature on top and I won't be using it often, maybe once or twice a year. Both of my cats are quite soft, but I wouldn't use them for an energetic dog that might jump around. I don't think I would have bought them if I knew how weak they are. I would look for better quality with a top door.
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