The ease of use when creating courses is great! I love that you can create your own modules with no outside help. Also very easy to navigate through. I do not like how it has some quirks but nothing major. Sometimes my computer will freeze up or something. It's okay though because I know there are other programs out there that have this problem too so it may be more software related than anything else. We did not run into any issues while using them during our implementation. They were able to quickly ramp us up without having many problems. This was helpful since we had little experience in this area. Their customer service team also went above and beyond to get me set up correctly as well. When we first started looking at different systems they helped walk us through what their program could do. Also, they took time to really show us all of the features/capabilities and made sure we understood everything before signing off on purchasing.