They help you understand how to use their applications well enough that they can be taught at your organization how it works! I have had several issues with them over the last few years. The tech support has been lacking and is not getting better as time goes on. Their "help" section is full of old outdated posts which are no longer helpful or relevant. If you want an online service provider for office software try this one out. It's cheap but the customer service leaves much to be desired. We were looking into our options in order to implement a new CRM system. Humming was able to give us recommendations about what would work best for our business needs.