I like that it's easy to update, you can make changes easily! It's not a complicated program to use either. There is a learning curve but once you get used to it, everything goes smoothly. There are some things about this software that could be improved upon. For example, sometimes it takes a few seconds to load after clicking to see if there is an error. Also, sometimes when you click on something it disappears or moves out of view. If you have any questions, feel free to contact our support team. We're always happy to help! This is a great tool for a small business who needs to keep track of their customers. It helps us keep track of customer issues and also allows them to see what has been resolved.