I like that they are proactive about getting back to you quickly, especially when there's an issue with your case! Sometimes it is difficult for me (a student) because we have such little time available but at least my caseworker keeps calling/texting until she gets through or finds out if i'm going elsewhere so far everything has been great from what ive heard here though nothing bad yet!! We do not see each other very often since this happens online sometimes its hard trying find someone who can speak up without being rude lol just make sure whoever handles those things knows how efficient their communication skills need be before choosing them :).