Review on Ultimate Streaming Video Drone Toy - Sky Viper 01602 Pro Series: Unleash the Sky High Potential! by Matthew Outlaw

1-5-16 updated 1-9-16 I would give 0 stars if I could. The firmware is not updated. Just keep saying that the firmware could not be updated. Refresh the update. You can't control the plane until it falls into the app on your phone. It will not appear in the app on your phone until it is updated. You can't even use a controller to control it. There are almost no troubleshooting instructions for this problem. I will update this review if they ever contact me and tell me how to solve this problem. Called Skyrocket Toys Friday morning, they called me back Friday afternoon. The two guys from Skyrocket tried to help me in any way they could but didn't know too much because they don't belong to the Sky Viper drone department. They gave me the best email address I could use, so I emailed right after I hung up. The next Monday I received a call from a Sky Viper technician. It turned out that the Sky Viper application does not work with a Pixel phone since 09/01/16. Luckily I have an old Galaxy Note 4 that has been synced to the droid. He told me that unfortunately I would only have to use it until they fix the app. I have to say that I was very satisfied with the customer support. I still can't fly the drone due to the very bad weather we are having right now. I will write a review after flying a bit.