This vacuum cleaner was purchased on 12/15/2017 and stopped working in March 2018. I took it to an Oreck store, they had to send it to another store for repair. This company has had a vacuum cleaner for over two months now. I did not get an answer. I called the Oreck store, the person who works there said he had no answer. I called a second time and he said to send for a roll. it's june I still haven't received the vacuum cleaner and haven't heard from anyone. I am very dissatisfied with the product.