The ability to connect from anywhere in the world is amazing! I can be working remotely but still have access to all my files and applications. There are some things that could use an update or something added to make it easier for users who aren't as tech savvy. I'd say give this software a try if you're looking for remote support software. We've been able to help our customers with their computer issues without having them come into our office. It's also helped us save money by not hiring someone locally.