The most important thing is being able ensure you can be assured of what your clients are getting versus any risks (if they need it). We have had issues in our program where we needed an update but were not sure if those changes would get approved by all stakeholders - so this has been very helpful! I've honestly disliked nothing about using blue sky etos services thus far!! So many companies out there claim great features when looking at similar products which aren't as good or don’t even exist yet because no one realized how hard such things could actually become until after implementation was done. The ability to track all of your print collateral in one place is great! We were so used to having multiple accounts which was very confusing at times. It would be nice if there was an option for users to have more than 1 account but still keep it simple. I'm not sure what other companies do now but we had to maintain 3 separate printing accounts to manage our different types of media (print vs email). This helped us centralize everything though!