It is very configurable which helps me to manage my teams' day to day operations. I can assign tasks to multiple users with different permissions at once. The interface is very user friendly as well. Sometimes, it takes time to load up when there are many tasks in the queue. Also, sometimes I get error messages that are hard to understand. If you need an automation tool to run your day to day activities, this is the best one out there. Automation of work processes, scheduling meetings, project management etc.