Review on 💻 Kensington LD4650P Dual Video USB-C Docking Station - Windows with K-Fob Smart Lock by Jose Morrison

If the lock hadn't failed this would be a very good solution given the limited capabilities of the 2018 MacBook Pro (no security slot on the chassis). Concerns, as others have suggested, that there is a very real risk of closing the lid when the lock is on. Long story short, the combo lock got stuck, preventing my daughter from taking it to class during college. With some effort and trouble, Kensington agreed to replace the combination lock with a keyed padlock. Read on for the long version of the story. Bought for my daughter for her freshman year of college. I got a call that the lock won't open. Kensington, but somehow ended up supporting Revain. Revain's support was excellent, although they were unable to resolve the issue. During a conversation with a Revain customer service representative, he was able to contact Kensington. The first thing Kensington suggested was that my daughter changed and forgot the password. I understand this is a possible scenario, but starting a conversation by blaming the customer is poor customer service. especially given the result. Given the urgency, I was willing to drive my tools 90 miles and cut the lock, but my daughter was able to bring the laptop home the following weekend (she was able to get someone to free the other end of the cable by snipping the desk apart). The first thing I noticed was that the unlock button went further with the correct combination than with the wrong combination, indicating a mechanical problem in the lock. I took the channel lock (big pliers) and was able to press harder on the button that opened the lock. To be sure it was a mechanical problem, I re-locked the lock and tried the wrong combination again. He didn't release. I called Kensington and explained the problem. Despite the details I provided, the support rep tried again to tell me we had the wrong combination. To top it off, she ordered me to blow compressed air into the lock. Frustrated, I quickly explained to her that I had no interest in fixing the lock and letting it happen again. With a bit of persuasion, I convinced them to offer a guarantee on the combination lock with key lock. I appreciate the final decision, but I don't appreciate Kensington's initial accusatory "It has to be the customer's fault" attitude in customer service. I hope/assume a key lock is more secure since it's a simpler mechanism.