It is very easy to use and you can easily integrate with your existing applications. You can also customize it as per your requirement. There are some features which I think should be improved. They include:- 1. Integration with other applications.2. Customization options.3. Integration with third party services.4. Support for multiple languages (including translation).5. Better integration with mobile applications.6. It's a bit expensive compared to competitors.1. Integration with our CRM application.2. Integrations with other applications like Microsoft Dynamics, Google Apps etc.3. Easy to use interface.4. Excellent support team.5. Good security measures.1. Easier to use and configure.2. Can be integrated with other applications.3. Good customer service.