I was eager to use Timberbrother for my upcoming outdoor vacation because I love to camp and trek. I was saddened to learn, though, that their items didn't live up to their advertising claims. The robust backpacks were not as sturdy as claimed, and the high-end camp ovens were poorly made and malfunctioned. Additionally, the encounter with customer service was poor. To address these problems, I contacted their support team, but I only received unhelpful and disrespectful responses. It was obvious that their purported "way of life" attitude did not apply to the way they treated their customers. Overall, despite Timberbrother's claims that it is more than a business, my interactions with them led me to believe otherwise. Anyone looking for high-quality outdoor gear and customer service that lives up to marketing claims should avoid this online retailer, in my opinion.