I like that its very user friendly interface with all of the automation features that you would want in a customer relation system. It is not that bad to utilize as well. The only thing I will say that its not quite as accurate as i wish it was. Sometimes, there are times where it has to be manually updated or entered into the account that does it correctly. It is a great tool for sales people. We have been able to track our leads and close deals within the platform itself. Not having a CRM before, we could see who were our contacts, who could use what products, etc. The best part is that you can track the progress of your leads, sales pipeline and CRM activities easily in this software. Also, the interface is very user friendly and easy to understand. I have no issues with this software so far. It has helped me to automate my lead generation process and help in tracking the progress of the same. This software helps me to keep track of all the activities related to the sales pipeline.