The customer support team has been very helpful in answering my questions, implementing new features into our system as well providing training for employees who are using it daily! I have not found anything negative about this product so far- however there may be something i am missing but they do provide excellent service over email or phone if you need assistance during business hours (Monday - Friday 9am – 5pm). We use voapps at work because we send mass text messages via their platform which saves us time from having people call each other instead of texting them back/forth when needed due communication issues arise such like holidays etc..