Screen won't turn on on new printer delivered. The computer does not recognize it. I use the same computer to run the CNC and the laser, so it's fine. Support is as good as non-existent. Someone emailed me 24 hours later just to ask me questions which were answered in the email I sent. In short, I went back and forth and waited a day or two for an answer, which was usually what I had already said I had done. I'm tech savvy and putting it together wasn't a problem. The problem is I was asked to fix circuits on a brand new item. If I owned it a little, then cool. I really wanted it to be a great car and I'm sure it could be. Literally before contacting support I did the following: 1. Updated the firmware on both the screen and the motherboard. A nuisance in itself, because there are no instructions or help from the manufacturer for this. 2. Moved the jumper on the motherboard for USB power delivery. 3. Check each pin and connector of the cable. Nothing worked. Other than removing the motherboard and checking all the components. I tried. Here is the answer I received a week later. Assumes machines purchased from Revain cannot flash firmware. So you want me to wait about a month to get paid by China. Well, the return window would disappear and I would be stuck with a huge $300 paper load. "In terms of technical issues, we didn't do that for you. We are very sorry. Conditions. Again, sorry for not responding to your message in a timely manner. I hope you give me a chance to fix the problem. skr v1.4 currently marketed by Revain will not flash the machine's B1 firmware. I will send you a new motherboard (skr 2) from China and burn the firmware."
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