0/10 No purchase recommendation. I found this product really perfect for me and very cute. After only a few months of being kept in a book bag and rarely used, the straps broke. I see this happened to several other people who bought it. Customer service sucks and they refuse to refund because the return date is already overdue and it wasn't faulty before. Obviously this is a defective product and a manufacturing issue as many other people have had the same issue so I'm not sure why it's even being sold.
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