I like that it was easy to use for my small business needs because of its ease-of-use features. It has all you need in one place to help manage your employees better! There are no downsides as far as we can see yet. We have been using this software since 2010 so not much new info here but just wanted to give our experience with them if anyone else wants or cares about us doing well by offering good services at an affordable price. They helped me out when i needed some work done fast which they did very quickly. So quick actually that their service manager even called me before he started working on my files asking how things were going with me and what other problems i may be having. This made me feel comfortable right away knowing someone cared enough to call me personally first instead of emailing me only after starting on file transfer. The benefits include.