The best thing about this tool was its ability to provide us with all of our potential customers in one place, which saved me so much time! I also liked how easy it was for my team members to set up profiles as well. Sometimes we would get multiple offers from people who had similar products or services, but didn't have any specific experience that matched what we needed at the moment. That being said, they were able to help make sure there weren’t too many duplicates among them. We did not like having some profile information available only when someone requested access. It worked out just fine because most requests came after hours and those times are very busy anyway. This allowed other staff to work during normal business hours without feeling pressured by clients needing immediate attention.