Header banner
Revain logoHome Page
Charity Johnson photo
1 Level
543 Review
0 Karma

Review on ๐Ÿ›๏ธ Ultimate Massage Mat Vibration Pad- Full Body Vibration Mattress Pad with Rotating Shiatsu Neck Massage Pillow-10 Motors, 4 Warming Heating Spots-Neck, Shoulder, Back Massager by Charity Johnson

Revainrating 1 out of 5

Belmint's customer service is completely non-existent

When I tried the full body massage mat for the first time, I noticed that it didn't get hot. So I called Belmint customer service and only got a recorded message. This seemed unusual as customer service representatives routinely stop work. if they cannot reply immediately. But I was offered to leave a message, which I did. That was almost two weeks ago and they still haven't called back. I call a second time about five days after the first call - no answer, same message. This call is also not answered. I also emailed their customer support address but again no response. I like the mat but no heat, it's not as advertised and Belmint doesn't seem interested in addressing my concerns. For future prospects, unless you are 100% sure that what you are purchasing requires no further action, I would not risk purchasing their products. This company doesn't value their customers at all.

Pros
  • Massagers and Equipment
Cons
  • Small Parts