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Netherlands, Amsterdam
1 Level
730 Review
46 Karma

Review on ๐Ÿ’ก TORCHSTAR LED Safe Lighting Kit: Alexa Compatible, App Control, Dimmable Light Bars, Under Cabinet Lights, 5000K Daylight, UL Power Adapter - Showcase, Shelf (6Pcs) by Todd Stone

Revainrating 1 out of 5

Good in theory, but terrible execution.

I bought these $60 wands and extensions to try and light up our entertainment center. We tried to connect it to the WiFi in every possible way. We have contacted support for instructions. She told me to do whatever I did. You didn't listen to me when I said I'd exhausted every avenue to make it work. They sent us a quality checked device after I got fed up with dealing with the not so helpful customer service. The new controller doesn't work either. We worked on this for almost a month in total. At the time we were working with customer service to get our unit working, the $60 cords went through two days past the return window. They refused even to think about helping. I have been actively collaborating with them, so I hope my project can still be realized. Instead, they planted us $60 worth of useless cables. Dissatisfied with the product or customer service. It really is like rolling a dice to make it work for you. I've never had so many problems with a smart device. I have trusted them to back and support their product. You are not.

Pros
  • Best in the Niche
Cons
  • There are Cons