I thought wide straps would make it more comfortable. I started "filling" the backpack with a few items from my wallet and 32 ounces. water bottle. After a few minutes of walking, the straps started to hurt in places where they fell under the arms when worn as a backpack. So disappointed. I took out my water bottle but that didn't help much. Since then I've tried several times with just a few items and it was too painful. I love the bag, the size and the look, but I need to buy or make some kind of padding if I plan to use it as a backpack - that's why I bought it! Pity!
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