I didn't notice the lack of bristles on either side until I started using the brush. The cup is otherwise solid and the 2 combos (comb/brush) were intact and not flimsy. The response from the support team was to purchase a professional toothbrush. Customer service sent me a new kit after reading my review. I am very satisfied with the quick response and good customer service. I would definitely buy from them again knowing they stand behind their products.
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