One of the pins holding the display case door is broken. Although we bought the product on May 20th, we have only been using the display case for a month. We actually only open/close the door once a day as food samples are only there for customers to see daily and replace with fresh samples. I was hoping to contact the manufacturer to see if they could help but couldn't find an option to do so on Revain. **Follow up: I contacted the seller directly (google searched for it) and he immediately sent me 2 spare parts! Great customer service, it was easy to replace the broken hardware, the case is working great now and we have an extra spare.
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