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Review on TruVision Readers' 9501HP Comfort Spring Hinges Reading Glasses - Ideal for Men and Women by Ryan Price

Revainrating 5 out of 5

Great glasses, even better customer service

Agree with what others say about quality. The lenses are an important part and they are very sharp and clear. I used to buy readers from the pharmacy as a last resort, and most of the time the limiting factor was the quality of the lens. These lenses are not cloudy or wavy like most budget brands. Of course, I like frames that don't make me look like an idiot, and these frames are actually quite good (not Versace, but not bad). This brings me to customer support. Erin from TruVision contacted me shortly after purchase to make sure I was happy with the delivery and that the glasses met my expectations. I let them know the quality is good, but one of the four pairs had a very small scratch (which accidentally fell right into their field of vision). She explained that this could have happened en route and offered a prompt replacement free of charge. I wasn't really expecting this and had no intention of returning the pair, but she was actively addressing the issue. She then checked in for a week to make sure everything was fine. Other sellers could learn from this kind of customer service.

Pros
  • Lens width: 2 inches
Cons
  • Big and chunky