I like that it's easy for me as an individual user, but also allows my clients access from anywhere in world with internet connection at no additional cost! It does not have any specific features or functions which are very useful when you're working remotely such as video conferencing etc., however this could be added if required by users/clients? Great product - we use them mainly internally within our organisation (mainly due their ease-of-use) so they don't get much customer feedback yet; just good service overall!! We've used other similar products before though none quite match up regarding price point / functionality & support offered via phone calls rather than emailing back issues solved queries vs online chat feature available through website only).
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