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1 Level
752 Review
64 Karma

Review on IT Tigers by Jason Franco

Revainrating 5 out of 5

Great Customer Service & Remote Access Options

The best part is that they are very responsive! They do not charge for any calls made or received between employees who work at different locations (i am an Account Manager so I can't make this claim).

img 1 attached to IT Tigers review by Jason Franco

If we need more help with our systems it's easy enough get someone out here within 24 hours as long there isn’t another call waiting first priority over us when trying connect them remotely via phone/video conference system like Zoom - which happens often since most people don;' t know how these functions operate yet anyways if you're having trouble getting assistance from your team member just ask about remote access options available &amp ; be persistent because sometimes things take time but eventually everything gets resolved even though no one wants their job lol!! There has been nothing negative thus far other than some minor issues such as needing extra training before implementation into day 2 operations however those were quickly fixed upon request once identified.

Pros
  • Very attentive to needs
  • Can reach anyone in minutes through email / text message etc.
  • Have good customer service rep(s) assigned per region, district , country&rdquo
Cons
  • Some disadvantages