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Portugal, Lisbon
1 Level
704 Review
63 Karma

Review on Pawz by Bobby Washburn

Revainrating 3 out of 5

The Downside of Using Pawz

My time spent with Pawz as a product manager was frustrating. I was hoping to get high-quality clothing and excellent service when I visited their online store, but I was disappointed. To begin with, I was disappointed that the product's quality fell short of my expectations. Items were of worse quality than advertised and did not match the description. For my part, I was expecting to join up with a firm whose output would inspire confidence in our clientele. Second, we had problems with subpar service to our customers. I felt like I was met with coldness and a lack of empathy from their personnel when I tried to voice my concerns. They showed no signs of wanting to fix the problem or offer a workable solution. Last but not least, the website had an unfriendly and complicated user interface. There's room for improvement there as it led to a bewildering and aggravating buying experience. In sum, my time spent with Pawz was disappointing and disillusioning. As a product manager, I am unable to endorse this business to anybody in need of superior clothing options and courteous service. I really hope that Pawz is able to raise the bar for the quality of their products and the level of care they provide their customers.

Pros
  • Costs that are reasonable.
Cons
  • slow turnaround times for orders.