Review on FalconGear Waterproof Phone Pouch Universal Waterproof Phone Case With Adjustable Lanyard IPX8 Waterproof Phone Bag For IPhone 12/11 Pro Max XR Galaxy S21/20 Ultra &Amp by Wayne Ohlrogge

This phone case was purchased to take the Samsung Galaxy Note 20 Ultra on kayak trips. The design is excellent. But one of the Velcro straps securing the rolled up top comes loose before the cover has even been used (the top one in the picture). I think it comes off immediately after closing the case and opening it 3-4 times. I wrote to the seller but did not get a response from him. Also tried using Revain's helpdesk chat (with allegedly live agents) - but with less success - a chat window conversation on a comedy show.