I guess some people just can't follow the instructions. I removed the plastic wrap and left it on for 6 hours before putting the lid back on. Mine looks EXACTLY like the promotional pictures, the case is very thick. My dog took a while to get used to these because they aren't as stiff as some of the old ones he's had. His back thanks me. They are very light and convenient for us to move around. Definitely recommend this staircase.
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