The ease of use is great! I wish it had more options to customize my reports than just "standard" but that's easily fixed with some customization time later down the road if needed or desired by customer (which has been requested).
We have used this product at three different companies in our organization thus far - no complaints yet about any aspect other then maybe needing something added here & there which we are working through as well when an opportunity presents itself. This program does what you need done without much hassle from your end either during setup/use etc so all your attention can be focused elsewhere :).