The people are friendly, helpful & professional! They will do anything to make sure you're happy with your purchase/project - they'll even go above-and beyond what's needed if requested (or necessary). It can be difficult sometimes as there is only 2 employees currently which limits their ability in some areas of website development but I don't think this has ever been an issue or hindrance when working together so far!! If unsure about any part that could work better than normal then just ask them directly how best it should function instead. Great service provider who listen very carefully indeed :).