The staff were helpful with our enquiries about renting office space. They also helped set up an appointment with one their lawyers when we needed it urgently. It was not so easy to reach them by phone but they responded very quickly once I contacted via email. We found that there wasn't much choice of offices available within walking distance from Wan Chai MTR station. So this made finding somewhere suitable more difficult than necessary - however after speaking to many other agencies/companies who said similar things, I think perhaps these are just standard terms used! Perhaps if I had asked specific questions or been clearer beforehand regarding how long my contract would be (we didn't know) then maybe everything could have run smoother? However, overall experience good.