The product is very easy to use and has a lot of features. It's also very flexible and can be used in many different ways depending on how you want to set it up. I do not like that there are so many options for adding new pages. Sometimes it takes a while to figure out which one you're looking for. If you have a small or medium sized business this software works great. There are some things that we haven't been able to find within the system yet but it seems like they will come soon. We've been able to improve our customer service and make sure everyone knows what they need when they call us. We've also increased our productivity.