Great product and great customer service. After using my brewer for a few weeks, I encountered the "lid rotation" issue that was described by several others. I emailed the company and got a response very quickly that once I gave my address a new cap would be on its way free of charge. It's pretty awesome when a company does this without question. Apart from the excellent support, the coffee is very good. It takes a few brews to get it perfectly to your liking, but after a few tries I know exactly how much coffee to use, how long to steep in the fridge, and iced coffee is way better than iced coffee. I can buy in any store. I would definitely recommend it to anyone who loves a nice cold cup of coffee. I can't wait to get my coffee roaster back online so I can eat freshly roasted beans.
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