Logitech's customer service is the worst I've ever encountered. It's clear that they don't value their consumers' satisfaction. It takes three to five days to get a response to a support request, first-line managers aren't always very knowledgeable or professional, and the tone of communication is similar to that found in the marketplace. In response to my plea for assistance, they forwarded a link to an English page that detailed the steps required to install LO, including the use of the command line and other technical elements over which I have no control. What they meant by "get it right"
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