As many started out, the item has a STRONG chemical smell. It smells like acrylic paint and something else... I don't think the smell will go away any time soon, most likely foam inside. I threw a blanket over mine to cover the smell (after airing it out for several days without changing the intensity of the smell). Mine is hard as stone, uncomfortable. I agree because I need to use a different pillow for my lower back. In order to sit up straight, he has to lean against something, otherwise he will fall over when you lean against him. I've looked at about a hundred different posts on these things and they all seem to have the same issues. I swear they are all made by the same companies and then sold by middlemen at whatever price they want. I'd say you get what you pay for, but even the more expensive ones had the same complaints. I went for a mid-range price, hoping it wouldn't fall apart in at least a few months. For now it does what I bought it for, sitting in bed to read or watch TV without stacking 4 different pillows. . That's enough for me. Oh I'm quite petite, 5'2" and skinny, if I were a bit taller I'd have to take the largest size. My shoulders are just over the top when I'm sitting upright.
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