The customer support team at Bounsel are very responsive when it comes time of troubleshooting issues with their product/service! They have been able solve my problems quickly & professionally so far (and I've only had one issue!). Their pricing structure makes sense - they don't over-charge like some other vendors do by charging high rates per list that may not be used all year long if there's no activity during certain months etc.. It also helps knowing how much data was processed each month as well which can help me plan future campaigns more efficiently using past performance numbers from previous years' budgets vs new budgeting estimates without having actual historical usage stats available yet :) So happy we found them through MailChimp first since our account manager helped us set up an integration between those two platforms but now even after switching accounts back & forth across providers several times this has worked out great!!