I like how easy it is to use, the ease of getting data into different formats, and the ability to share results with other providers.
It does not have great options for exporting files in some of the file formats needed by other providers. For example, we are able to export our results as an excel file but cannot easily export that file to another provider or make changes to those files. It does provide great tools for collecting patient demographics and information about their medical history which is useful when doing toxicological screens for patients who may be using street drugs.