I've had this particular pair for over two years since I bought them from Best Buy in late 2017. I put this pair through hell and they still worked great, even to the end when I put duct tape on them! I've always found the sound to be great and like headphones you can hold, which was great for both. When I went to exchange I naturally wanted another pair exactly the same. Whatever JAM changed in design, it's *not* tea. At first this seems to be an isolated case, but my pair arrived with one working ear. So :/ I used it once anyway because I was dying to escape and figured I could still trade. But now I don't want to swap because they redesigned the ear and it doesn't stay. have the same fixation as the old design. They were actually very frustrating to work with because I had to keep tweaking them - right out of the box. Overall, they didn't seem to be as premium as older designs of the exact same headphones. Pretty disappointing.
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