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1 Level
1290 Review
47 Karma

Review on VoiceXP by Ashutosh Takumatla

Revainrating 4 out of 5

Efficient Calling System - Multiple companies/contacts

The ability to manage multiple calls without having to jump back into each call, being able to have all of my contacts in one place for quick access when needed, I can easily refer them with just 1 click! Sometimes it takes time before they are updated but other than this no issues so far.

img 1 attached to VoiceXP review by Ashutosh Takumatla

It's easy to use as well which makes things easier. Nothing at moment though maybe more features could be added like creating your own scripts or something similar? We're using VoicEmp internally within our organization where we handle many customer service related tasks (customer care).

Pros
  • Very intuitive interface & fast response times you get what is promised by their sales team :)Fast way through different departments/stages that customers go thru during contact center experience
Cons
  • Somewhat complicated UI
  • Can't create customizable script templates