The best thing about this tool as far I am concerned was its ease of use which could easily integrate into our website without causing an interruption either for us developers nor users alike! It's also relatively cheap compared what else one may pay if they need extra features like integration such automation etc..
Not really anything at all so no dislike here but maybe some improvement might have been nice (the free plan seemed limited) But overall highly recommended!! Integration has now become seamless since integrating through their API we were able solve many issues within minutes not days/weeks before when implementing third party solutions - This made things easier hence saving time thus money both ours & theirs.