The best thing about this product from my point of view, its ease to configure in many different ways with options like rate limiting (IP addresses), packet shaping/dropping etc., also it has very good support team who are always available for help when you need them most! I dislike nothing at all here except maybe that sometimes there may be some delay while using their products but thats not much as compared other companies which provide similar services too!! If your looking into providing internet access then definitely go ahead by installing bluecoat's pskt shapper or any one else out therE they will surely give u what exactly ur searching foor. It provides me great service i must say. !