I bought this product to help organize scattered items on my desk. It came with a little cosmetic damage to the base, although it was still fully functional and still looking good. I decided to contact their customer service email to see if I could get a new base. A few hours later I received a reply from George with an apology and a free offer for a brand new one! And he even let me keep the old one which still works great. Now my wife and I have one for both tables. Also, it's a durable and versatile desktop organizer that doesn't take up much desk space and can be configured in many different ways to suit your preferences. .Overall I am very satisfied with the product and the quality of the customer service.
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